We are looking for an excellent resource to manage our Chat Support. The candidate must have an excellent command of English Writing and proven experience in Customer Service.
Responsibilities:
- Educating the customers regarding the services and products offered. - Identifying customer's needs and helping them in understanding the services and products on Chat.
- Generating a Happy Customer experience to fetch positive feedback. - Keeping the customers up to date with products, new features, announcements, and any new functionalities. -
- Maintaining a happy customer flow and low-effort customer experience throughout the Chat Support Experience.
- - Handling multiple customers live at a time to provide assistance related to the services and products.
- - Taking follow-up with customers to ensure their critical issues are resolved. - Maintaining records for new feature requests and chat support records.
- - Maintaining a pleasant working environment for your team.
- -Exceptional chat support skills to emphasize the customer query
- -Able to react on the situation positively..
Job Shift: - (Night)
Salary: starting from 40k to 45k (Based on skills).
Job Types: Full-time, Fresher
Salary: From Rs35,000.00 per month