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Customer Relations Officer - Bengali Language Jobs in Pakistan
Customer Relations Officer - Bengali Language Job in Ovex Technologies Pakistan, Pakistan
1. Make outbound calls, to consumers, which mainly include customer encouragement, customer retention, information and survey calls.
2. Take Inbound calls and satisfy customer needs.
3. Achieve established standards for call handling quality and productivity.
4. Skilled and motivated to up sell products and services whenever required.
5. To identify and handle customer inquiries and respond to customer questions in the best possible manner.
6. Enter customers data as per defined standard operating procedures.
7. To meet all the other quality benchmarks established based on consumer feedback and surveys.
8. Ensure compliance with all company / client policies, procedures and practices.
9. To ensure that highest level of quality customer care is delivered and all problem incidences are reported and highlighted.
1. Male-Female 18 to 35 years old
3. Pleasant phone voice
4. Physically fit and healthy
5. Outgoing and friendly personality
6. Above average computer literacy
7. Typing skills at least 15 wpm and knows how to use short-cut keys in computer
8. With good customer service orientation
9. Skilled and motivated to up sell products and services whenever required.
10. Proficient and Articulate in English and Bengali language
12. Spontaneous in his / her responses
12. Goal-oriented, determined and high-achiever
13. Should be willing to work in morning shift
14. Should be willing to work on public holidays like Eid, 14th August etc if requested
15. Customer service or call center experience will be preferred
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