Customer Service Executive
Zag, Pakistan

• Communicating with the clients via e-mail, phone and face to face
• Effectively process the information received through communication with clients
• Resolving client issues in amicable manner
• Working with operation department to identify potential issues and concerns that a client might face
• Working with the operation team to improve the service
• Work closely with other departments to ensure that client portfolios are maintained and managed on a day to day basis
• Coordinate with the Accounts Department for the billing of the client.
• Make sure that the client KPI are met on the defined time lines

Job Rewards and Benefits