CSR For Call Center
Single Call BPO, Pakistan

• Dealing with inbound and outbound calls/complaints in a professional manner with the customers based in USA
• Understanding customer's needs and providing solution in an effective and efficient way
• Corresponding with the customers via email after the telephonic conversations and encouraging feedbacks and follow ups
• Providing feedback to senior management and keeping all the record up to date
• Managing time in a disciplinary way and keeping up with the company's targets
• Maintain Quality service standards up to the mark in accordance with set protocols
• Monitoring staff performance in terms of quality service and highlighting the shortcomings

• Previous customer service handling inbound and outbound calls, telemarketing, inside sales and/or telesales
• Must have above average computer skills
• Excellent verbal communication skills
• Must be a good listener
• Ability to multi-task

Job Rewards and Benefits