Customer Services Officer
Pak Elektron Limited. (PEL), Pakistan

• To receive walk-in customers and handle service inquiries and problems
• Attend customers’ telephone calls and book their complaints.
• Collect all relevant information of the customer, unit and job request.
• Prepare Job Cards and provide repair time and cost estimate to customers at the time of receiving the unit or booking field complaint.
  
• Maintain follow-up and coordinate with workshop and field supervisor to maintain updated information on repair status.·
  
• Inform customer in case of change in repair time, cost or extent of agreed work
• Coordinate with workshop supervisors for delivery of unit to customer after repair.
• Complete the job card in all respects after repair and forward to Accountant for invoicing.
  
• Prepare and maintain necessary documents and reports.

• Ensure accurate and timely data entry in CSD software and submission to Head Office on daily basis.
• Minimize Repair Turn around Time through efficient customer handling, parts arrangement and data entry on daily basis and follow-up with ASC for in-time job completion.
• Keep complaint record of complaints document, retain record up to defined period and ensure 100% conformance related to complaints document.

Job Rewards and Benefits