Job Description
- Ensure highest level of quality service; reduce repeat repairs and response to customers & dealers. Monitor, control and minimize operational expenditure and manage within allocated budget
- Visit Authorized Service Centers (ASC) on regular basis to monitor performance and provide guidance to improve service quality level.
- Coordinate with Sales Teams and Dealers to ensure that all complaint are resolved. Ensure timely reporting & feedback to CSD HO on critical issues.
- Ensure availability of spare parts and maintain sufficient stock according to market requirement.
- Raise timely demands to arrange spare parts from CSD HO and local purchase.
- Ensure all requirements of ISO9000 Quality Management System are fulfilled and work is in accordance to defined standards.
- Educate and train service staff to effectively perform their responsibilities.
- Recommend Sales Returns keeping in view the technical reason and follow the sales return procedure.
Job Specification
Ensure highest quality of service and effective & efficient after-sales support to customers.
Achieve revenue targets of service center.
Control operational expenses and adhere to allocated budget. Liaison with CSD HO, Zonal Sales Team & Dealers for complaint handling
Job Rewards and Benefits
Health Insurance
Incentive Bonus
Leaves
Life Insurance
Medical
Provident Fund