IT Officer - Secondary Sales Help Desk

IT Officer - Secondary Sales Help Desk
Tapal Tea (Pvt.) Limited, Pakistan

Experience
3 Years
Salary
30,000 - 40,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
IT/Business Graduate
Total Vacancies
1 Job
Posted on
Jan 15, 2016
Last Date
Mar 14, 2016
Location(s)

Job Description

  • Closely coordinate between Secondary Sales Corporate user & Regional Support team
  • 2nd line support for Secondary Sales System Coordination point for Regional Support Team
  • Closely monitor & trouble shoot complete secondary sales solution include Head office module, distributor module , mobile application , Decision Support System , Mobility and integration between primary secondary system as well as SAP Business Warehouse.
  • Continues Distributor Systems Health Check
  • Ensure Backup & Maintenance activities at distributors
  • Develop & ensure test environment availability
  • Deployment , issue tracking & resolution management
  • Control future / new requirements (Process / Reporting) Change Control Management and Coordination with Secondary Sale vendor
  • Update all regional helpdesk for new functionality & control plans
  • To ensure smooth daily sales operations through DMS & Mobile at 500+ distributors.
  • To conduct training, enforce Mobile & system usability and troubleshoot system errors encountered by Mobile or back office users.
  • To track and monitor systems performance and to recommend improvement and enhancements for systems.
  • To work closely with sales team, internal customers and vendor in order to smoothen the sales operations.
  • Deployment of SndPro at distributors.
  • Software updates and new releases testing to ensure updated and bug free software at distributors.
  • Preparation of installation & user guides for new features / modules
  • MIS operations and helpdesk support

Job Specification

Candidate would closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module , mobile application , Decision Support System, Mobility and integration between primary secondary system as well as SAP Business Warehouse

Job Rewards and Benefits

Communication
Health Insurance
Leaves
Life Insurance
Medical
Provident Fund
Transport

Tapal Tea (Pvt.) Limited

Consumer Goods - Karachi, Pakistan
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