Job Description
- Closely coordinate between Secondary Sales Corporate user & Regional Support team
- 2nd line support for Secondary Sales System Coordination point for Regional Support Team
- Closely monitor & trouble shoot complete secondary sales solution include Head office module, distributor module , mobile application , Decision Support System , Mobility and integration between primary secondary system as well as SAP Business Warehouse.
- Continues Distributor Systems Health Check
- Ensure Backup & Maintenance activities at distributors
- Develop & ensure test environment availability
- Deployment , issue tracking & resolution management
- Control future / new requirements (Process / Reporting) Change Control Management and Coordination with Secondary Sale vendor
- Update all regional helpdesk for new functionality & control plans
- To ensure smooth daily sales operations through DMS & Mobile at 500+ distributors.
- To conduct training, enforce Mobile & system usability and troubleshoot system errors encountered by Mobile or back office users.
- To track and monitor systems performance and to recommend improvement and enhancements for systems.
- To work closely with sales team, internal customers and vendor in order to smoothen the sales operations.
- Deployment of SndPro at distributors.
- Software updates and new releases testing to ensure updated and bug free software at distributors.
- Preparation of installation & user guides for new features / modules
- MIS operations and helpdesk support
Job Specification
Candidate would closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module , mobile application , Decision Support System, Mobility and integration between primary secondary system as well as SAP Business Warehouse
Job Rewards and Benefits
Communication
Health Insurance
Leaves
Life Insurance
Medical
Provident Fund
Transport