Call Center Representative (CSR)
Clyrex Bpo, Pakistan
Job Description
Responsibilities:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Job Specification
Requirements and skills:
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
Note: IT'S A NIGHT SHIFT JOB US BASED CAMPAIGN 7:00PM TO 1:00AM OR 7:00PM TO 4:00AM
Job Types: Full-time, Part-time, Contract, Fresher
Contract length: 12 months
Salary: Rs25,000.00 - Rs50,000.00 per month