Establish the quality management system to describe how the firm complies
CGMPs and operates to maintain a state of control
Keep current with good industry practices, and applicable to the mission of your operation.
Audit for compliance to policies and procedures: on paper vs. practice
Report on the performance of the quality system, including trends, that help
decision making for targeted actions
Ensure that procedures and specifications are appropriate and followed
Ensure that the procedures and specifications of firms under contract are also appropriate and followed, i.e., maintain control and take responsibility for third-party services providers (contract manufacturers, contract laboratories, etc.)
Managing Customer Complaints
Being involved in the continuous improvement of Quality systems
Providing QA support to other departments.
Identifying and implementing corrective and preventative actions