Supervisor Call Center

Supervisor Call Center
Electro Helpdesk, Pakistan

Experience
1 Year
Salary
20,000 - 20,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Intermediate
Total Vacancies
1 Job
Posted on
Dec 14, 2016
Last Date
Dec 24, 2016
Location(s)

Job Description

- Get the sales target acheieved by the team.
- Achieve his own sales target assigned by the company.
- Be available to affect the entirety of the team’s operations.
- Take calls that your agents can’t handle and be available when an agent appears
to need assistance.
- Motivate and encourage agents through positive communication and feedback
- Disseminate new product information to the agents.
- Discuss a sales theme or point-of-interest topic for the agents.
- Perform at least one monitoring evaluation with each agent every week.
- Keep track of attendance, daily statistics, paid time off, sick time, etc.
- Present to the Project Manager at end of each week a breakdown of the next week’s
monitoring assignments and a plan for the team.
- Create a detailed plan of the way in which you plan to impact your team’s day-
by-day performance
- Recruit new staff and schedule existing staff to meet service level objectives.
- Interview and hire staff. Assess needs/plan ahead.
- Develop schedules with agents each month to ensure call center objectives are
covered.
- Work with management on refining and scheduling appropriate training sessions.
- Develop training documents that support call center operations.

Job Specification

- Should be puctual

- Should have good english commnunication skills

- Should be able to make sales

- Should have prior experience of US campaigns

It will be 6 hours job in evening timings.

Please apply if you meet the criteria.

Job Rewards and Benefits

Communication
Incentive Bonus
Leaves
Life Insurance
Provident Fund
Sports and Entertainment

Electro Helpdesk

Computer Software - Lahore, Pakistan
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