Vendor Support Officer
Dukan Express, Pakistan

Job Role:

Coordination with Vendors
- Answering to vendors’ queries and resolving their issues
- Keeping in touch via Emails, Calls, WhatsApp and SMS

Increasing Assortment
- Communicating with vendors on regular basis through email, call & text to increase assortment
- Arranging photoshoot if vendor cannot provide quality pictures
- Ensuring that the new listed products are getting quality-checked on time; otherwise taking follow-up from the QC Team
- Ensuring that the vendors fix the content of any new added product that is rejected on content/photography by the Content QC Team

Stock Update
- Communicating to vendors on regular basis through email, call & text for stock update to avoid order cancellation due to stock-outs

Communication
- Making sure to attend all inbound calls & logging them in the system
- Make outbound call In case of any missed call & logging the call

Sale Promotion
- Keep follow up with all promotions
- Get the vendors belonging to relevant categories to participate in promotions

Vendor Payments
- Sending invoices to vendors when the payment cycle ends
- Dispatching cheques to vendors

Who we are looking for?
- At least Bachelors from reputable institute
- Proficient in MS Office, esp. MS Excel
- Good team player
- Strong interpersonal, communication & negotiation skills

Other Details:
- Working days: Monday to Saturday 10:00 AM – 7:00 PM
- Location: Clifton, Karachi

Job Rewards and Benefits