Training Specialist - Call Center Business Unit

Training Specialist - Call Center Business Unit
Span Inc., Pakistan

Experience
2 Years
Salary
35,000 - 50,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
graduate
Total Vacancies
200 Jobs
Posted on
Jan 3, 2017
Last Date
Jan 15, 2017
Location(s)

Job Description

Span Bpo is a fast-growing Bpo that provides multi-channel customer contact management solutions for clients in the US. Span Group is excited to Professional Training & Development Department for our Call Center Business Unit.

The Trainer provides training and coaching of newly hired Customer Service Representatives for a specific projects. Trainer will identify gaps in training and deliver training solutions to provide Customer Service Representatives with a complete understanding of their role and the program.

Job Specification

Experienced in customer service training

Knowledgeable about existing and emerging training methods/tools

Knowledge of call center systems, ACD/IVR, performance statistics

Coaching and mentoring experience

Strong verbal and written communication skills

Strong presentation skills; strong analytical and problem solving skills

Ability to develop employees through positive motivation and training.

Job Rewards and Benefits

Incentive Bonus
Leaves
Transport

Span Inc.

Outsourcing/Offshoring - Rawalpindi, Pakistan
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