As a customer service specialist, you’ll respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations and resolve complaints or technical concerns.
Responsibilities
Must be happy and confident in addressing customer concerns
Inspire confidence in our customers
Manage incoming customer requests and resolve in a timely manner
Appropriately identify and manage internal resources to drive resolution
Always have customer satisfaction on top of mind
Communicate to Management ways to improve the partner experience
Skills & Requirements
Prior work experience in a customer service role
Ability to influence outcomes in various situations
Can have difficult conversations and drive customer resolution
Ability to work cross-functionally and manage multiple tasks
Skills in building excellent relationships
Excellent verbal and written communication skills