Customer Services Specialist

Customer Services Specialist
Vantage Digital, Pakistan

Experience
2 Years
Salary
25,000 - 30,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Graduation
Total Vacancies
1 Job
Posted on
Oct 19, 2017
Last Date
Oct 29, 2017
Location(s)

Job Description

As a customer service specialist, you’ll respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations and resolve complaints or technical concerns.

Responsibilities

Must be happy and confident in addressing customer concerns

Inspire confidence in our customers

Manage incoming customer requests and resolve in a timely manner

Appropriately identify and manage internal resources to drive resolution

Always have customer satisfaction on top of mind

Communicate to Management ways to improve the partner experience

Job Specification

Skills & Requirements

Prior work experience in a customer service role

Ability to influence outcomes in various situations

Can have difficult conversations and drive customer resolution

Ability to work cross-functionally and manage multiple tasks

Skills in building excellent relationships

Excellent verbal and written communication skills

Job Rewards and Benefits

Leaves

Vantage Digital

Information Technology and Services - Rawalpindi, Pakistan
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