Live Chat Representative
Mosaic Solutions, Pakistan

Experience
Fresh Graduate
Salary
20,000 - 23,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Minimum Intermediate
Total Vacancies
10 Jobs
Posted on
Nov 27, 2017
Last Date
Dec 27, 2017
Location(s)

Job Description

1- Selected candidates will be working in a B2B scenario where they will receive live chat inquiries and candidates must answer them pro-actively.

2- Determines requirements by working with customers and take their contact details as a lead.

3- Answers inquiries by clarifying desired information; researching, locating, and providing information.

4- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

5- Create a long term rapport with customers by contacting them through pro-active chat messages.

6- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

7- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Specification

1- Exellent English

2- Good typing speed

3- Team player

4 - Ability to understand English language

Job Rewards and Benefits

Mosaic Solutions

Outsourcing/Offshoring - Lahore, Pakistan
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