As a network support engineer, you’ll be responsible for maintaining the systems that allow organisations to function and communicate, both internally and externally, on a daily basis.
Depending on your level of responsibility, tasks may include upgrading the company’s communications infrastructure or installing a new system. Specific projects will vary depending on the sector and type of business you work for. For example, in a call centre you might install a new call handling system, whereas for a bank you could be providing an improved ATM network.
Regardless of the type of business, as a network support engineer you'll be responsible for designing, installing and maintaining the communications, file sharing and general IT resources used by the organisation.
It’s your job to ensure internal networks have the capacity to meet business demands. This can include making sure everyone can log onto the system without it crashing or making sure the network has the capacity to carry multimedia files (certain businesses, such as architects' offices, rely on this in order to function efficiently).
The typical daily tasks of a network support engineer include:
• Installing new software
• Installing new hardware (servers, printers, computer workstations, etc.)
• Setting up user accounts, permissions and passwords
• Overseeing security of all systems, especially the internet, and installing antivirus protection
• Fixing network faults
• Network maintenance
• Technical support for people using the network
• Training staff on new systems
• Day to day admin and monitoring of network use
• Planning future improvements, suggesting IT solutions to business problems
• Making sure all IT meets industry standards
• Supervising helpdesk staff