We are looking for a Inbound sales agents for spectrum and direct tv projects. Only experienced candidates are encourged to apply.
Required Skills
Effective Communication
Attention to Detail
Calm Under Pressure
Flexibility
Job Description
We are looking for professional and energetic agents for our US-based call center. People who have more than 3 months experience working as a call center agent for spectrum or other internet/cable/TV/phone providers based in the USA are encoureged to apply.
Major Duties and Responsibilities:
Actively and consistently support all efforts to simplify and enhance the customer experience.
Process customer orders in a courteous, efficient and timely manner.
Effectively present and discuss Spectrum & charter products and services.
Convey an image of quality, integrity and superior understanding regarding services.
Manage customer interactions professionally and efficiently.
Effectively address customer questions, complaints, and concerns within the scope of responsibility.
Remain current and knowledgeable on every aspect of the supported product.
Facilitate customer issue escalations to local management/support as required. Determine necessity for field visits.
Accurately document customer account records based on actions taken.
Fulfill work schedules as required.
Participate in quality coaching sessions to ensure efficient and effective interactions with customers.
Keep supervisor informed of any work-related concerns.
Perform other duties as assigned.
REQUIRED QUALIFICATIONS:
Graduate / High school diploma or equivalent
Related Work Experience
Experience working in cable operations and/or telecommunications call center
Skills/Abilities and Knowledge
Spectrum sales experience /Ability to read, write, speak and understand English
Ability to handle multiple tasks
Strong organization and time management skills
Excellent interpersonal skills