Avaya Aura/Communication Manager Engineer Job in Pakistan Avira Technologies, Pakistan

Experience
2 Years
Salary
40,000 - 60,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Any
Total Vacancies
2 Jobs
Posted on
Oct 11, 2018
Last Date
Nov 5, 2018
Location(s)

Job Description

The Avaya Aura/CM Engineer reports directly to the IT / Project Manager and is responsible for the day to day task related to call center issues & maintenance of switching, data communications, and peripheral equipment associated with the Avaya Aura Communication Manager product line.

  • Maintain On going Avaya SLA’s
  • Customers POC and Team Management
  • IP-Phones Configuration & Troubleshooting
  • Daily Customers sides issues responsibilities
  • Agents Login Issues
  • Call Center Reporting Issues
  • System Resources Issues
  • IVR changes depends on any announcements/packages
  • Hardware allocations/troubleshooting
  • PRI/CO Trunks issues
  • Agent’s campaign allocation
  • Call Center Reports Designing’s
  • Soft Phones configurations/installations
  • ARS Configuration
  • Add/Remove agents tasks
  • Maintain On going Avaya SLA’s
  • Customers POC and Team Management
  • IP-Phones Configuration & Troubleshooting
  • Daily Customers sides issues responsibilities
  • Agents Login Issues
  • Call Center Reporting Issues
  • System Resources Issues
  • IVR changes depends on any announcements/packages
  • Hardware allocations/troubleshooting
  • PRI/CO Trunks issues
  • Agent’s campaign allocation
  • Call Center Reports Designing’s
  • Soft Phones configurations/installations
  • ARS Configuration
  • Add/Remove agents tasks
  • Maintain systems and their applications, to include any ancillary systems

  • Coordinating, installing, testing, and troubleshooting of transmission facilities (OC48, T3, T1 PRI, SIP and DS0).

    Ensuring quality customer service

Intresting candidate can email their resume at [email protected] and mentioned the Job Title: Avaya Aura/Communication Manager Engineer in the subject line

Job Specification

Candidate must have the experience of following:

  • Avaya Communication Manager 8300E Server
  • Avaya Aura Contact Center Elite
  • Avaya Session Manager
  • Avaya System Manager
  • Avaya Aura Conferencing
  • Avaya Aura Messaging,
  • Avaya Communicator Mobility
  • Avaya Communicator
  • Avaya one-X®
  • Client Enablement Services (CES)
  • Enterprise Survivable Servers (ESS)
  • SAL Gateway
  • High Availability AES servers
  • G-450 Gateway
  • Capable of working effectively with co-workers and fulfill customer requests.
  • Strong computer skills with emphasis on applications are required.
  • Ability to successfully handle multiple priorities simultaneously.
  • Ability to work extremely flexible hours and support on-call duties and shift work may be required.
  • Additional work hours beyond normal duty hours may be necessary, at times, to complete the weekly workload based upon the discretion of the supervisor.
  • On-call availability during off-hours in the event of service problems with the system.
  • Ability to concisely and effectively communicate and present complex technical information to a varied audience, including technical and non-technical customer representatives.
  • Effective time management to allow for involvement in special task order projects as assigned by the supervisor.

Intresting candidate can email their resume at [email protected] and mentioned the Job Title: Avaya Aura/Communication Manager Engineer in the subject line

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Avira Technologies

Information Technology and Services - Lahore, Pakistan
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