Genesys Deployment Engineer
Afiniti, Pakistan

• Configuration and managing Afiniti applications for clients Troubleshooting and investigating production issues
• Assisting support team to better monitor production
• Create SOPs that support can follow for better production monitoring
• After training, explain technical solutions to the client, if needed
• Understand the Telephony (Genesys, Avaya, Cisco) environment Work closely with offshore team to support build upgrades, configuration changes, production issues investigation etc.
• Execute UAT with clients and perform production cut-over activities
• Must be flexible to travel

• 2+ years’ experience in technology
• Good work ethics, be energetic and responsible to learn quickly
• Excellent English communication skills
• Technical background of software development, QA or managing software application for 1-2 years or more
• Telephony experience with other key vendors (Avaya or Cisco) is desirable
• MSQL/MySQL experience - good background with relational databases

Job Rewards and Benefits