Deployment Engineer
Afiniti, Pakistan

Afiniti Engineers (Level 1 - Junior to Level 3 – Solutions Architect) are responsible for technical integration and deployment of Afiniti product in multiple telephony environment such as Avaya, Genesys, Cisco etc. The deployment involves technical discovery, integration design, user acceptance testing and day-2 support.
They are also responsible for identifying new feature requirements specific to the product and highlight risks related to an implementation project. Moreover, they also lead technical integration details for product certification and collaborate with core-engineering (development) teams in feature design.

Key Responsibilities

Configuration and managing Afiniti applications for clients Troubleshooting and investigating production issues

Assisting support team to better monitor production

Create SOPs that support can follow for better production monitoring

After training, explain technical solutions to the client, if needed

Understand the Telephony (Genesys, Avaya, Cisco) environment Work closely with offshore team to support build upgrades, configuration changes, production issues investigation etc.

Execute UAT with clients and perform production cut-over activities

Must be flexible to travel

2+ years’ experience in technology

Good work ethics, be energetic and responsible to learn quickly

Excellent English communication skills

Technical background of software development, QA or managing software application for 1-2 years or more

Telephony experience with other key vendors (Avaya or Cisco) is desirable

MSQL/MySQL experience - good background with relational databases

Job Rewards and Benefits