Call Center Officer
Tameer Microfinance Bank, Pakistan

*Creation and Management of all the accounts opened for the branchless banking. * Providing backend support to internal and external customers. * Interact with the customers over the phone for the resolution of the their problem * Catter the requests of the customer initiated by the different channels. * Handling operational assignments given to the team within defined TAT. * Apply the elements of building positive rapport with different types of customers over the phone. * Display Time flexibility towards shifts as per work requirements * Builds constructive and effective relationships with internal and external customers and is committed to meeting customer needs in a timely and accurate manner * Responsible for maintaining confidential, sensitive information and evidence in contested cases. * Process formulation based on the most efficient and effective solution to customers queries and issues.

* Good interpersonal and communication skills * Team player * Good listening and problem solving attitude * MBA in Banking and Finance would be preferred