Customer Relationship Officer
Abacus Consulting, Pakistan

DUTIES & RESPONSIBILTIES:

1. Answering phones from customers professionally and responding to customer inquiries and complaints.
2. Researching required information using available resources.
3. Handling and resolving customer complaints regarding product sales to customer service problems.
4. Providing customers with the organization’s service and product information.
5. Processing forms, orders, and applications requested by the customers.
6. Identifying, escalating priority issues and reporting to the high-level management.
7. Routing inbound calls to the appropriate resources.
8. Following up complicated customer calls where required.
9. Completing call notes and call reports as necessary and updating them in the CRM.
10. Other duties as assigned.

REQUIREMENTS:

1. Education required is Intermediate or Above
2. Good communication skills
3. Ability to handle pressure
4. Previous experience of working in a call center environment is preferred
5. Male & Female staff Required
6. Rotational shift in evening for males + Morning shift for females

Job Types: Full-time, Contract

Salary: Rs20,000.00 - Rs25,000.00 per month

Job Rewards and Benefits