Job Description
This position is responsible to provide technical assistance to all employees. This includes hardware / LAN /WAN support and telephony solution support. He is responsible to meet internal targets of maintaining service level ensuring the maximum connectivity hours as well as minimum resolution time. - Support, monitor, test and troubleshoot hardware and software problems. - Performing and coordinating effective installation and performance of advanced operating system hardware and software on servers. - Install new software releases, system upgrades, evaluate and install patches and resolve software related problems. - Support and maintain end user requirements, including troubleshooting, account maintenance and training. - Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT. - Maintain, monitor, analyze system components and make recommendations regarding computer system security, monitor network, computer and disk utilization. - Play a lead role in developing and implementing an IT disaster recovery plan
Job Specification
Must have hands on experience of managing Microsoft Active Directory ISA and Exchange server - Expertise on DNS, DHCP, FTP, storage, backups, domain hosting, system security - Ability to work without supervision - Good communication skills - Initiative - Ability to multi task - Good at problem solving - Customer service - Ability to handle computer hardware and software - Well versed with different operating systems and antivirus systems