As a seasoned professional with 10 years' experience, I bring a wealth of skills and expertise in customer service, business analysis, and business development. With an International Diploma for IT Users from Cambridge International College in England. I have worked as Business Development Specialist at ViOpmen providing dialing Solutions to 800+ call centers worldwide. Project Manager at Nextage Technologies, a Call Center Manager at BitCollege, and Quality Assurance Manager and HR Manager at LMTS.
I have successfully managed multiple projects across various domains, including law firms, doctor's offices, insurance agencies, and retail businesses. My experience working with diverse teams and stakeholders has provided me with exceptional leadership skills, the ability to navigate complex problems, and implement solutions that drive business growth and improve overall customer satisfaction.
Beyond my extensive industry experience, I have demonstrated effective communication skills, with fluency in both American and British English accents. I am a natural team player with a passion for finding innovative solutions to business challenges. I have consistently shown a strong work ethic and attention to detail that complements my analytical and problem-solving abilities.
Together, these attributes make me an ideal candidate for a range of roles within business development, customer service, and analysis.
Customer Support Manager
Business Analyst
Software Demo &
Technical Support
Trainer
Managing and providing technical support to 1200 clients and thousands of agents with dialing Solution software
Assistant Quality Assurance Manager for U.K and Pakistan based Legal and Medical firm.
CSR Quality Control
HR Management
Reports Making
Business Development
Business Analyst
HR Policies
Problem Solutions
Talent hunting
Queries Solutions for the Case Handlers
Co-ordination with other Business Patners Solicitors doctors in UK
Trabic.com
Stock Exchange,
Customer Service,
Outsourcing,
Project Handling
Business Development
Medical Biller and the Eligibility Controller for the U.S based Medical Centers
As a trainer,I was provding trainning To the New Employes of the firm, in the field of Customer Service
Senior Desk Controller and taxi dispatcher at King Cars Peterborough United Kingdom
Diploma OCR New CLAIT International Diploma for IT Users From Oxford Cambridge and RSA Examinations England .
Diploma in Lifestyle Management and Leadership from Focus Training Group Cambridge International College England.
Diploma in OCR Adult Numeracy from Oxford Cambridge and RSA Examinations England Session July 2013.
Bachelor's in Commerce from the University Of Sargodha
Diploma in Commerce (D.Com) 2Years from Punjab Board of Technical Education Lahore Session 2008.
Metric (Science group) from Board of Intermediate and Secondary Education Sargodha Session 2006.
Travelling and hospitality
Customer Service Manager
Currently working as Quality control Manger and the HR Manger for LMTS.
Working with U.K doctors and the Law firms and providing our best services as Tier1 Company.
Trained 30+ new Employes
I have got the English proficiency certificates From Nottingham College England.
Trainer to the New Students to make them Eligible to appear for the English Proficiency Exam.
Comletition of Hifz-e-quran in 2003
Best Student Of The Year
Language Proficiency (English A1+B1 Courses from Nottingham college England
United Kingdom Driving Licence Holder
Health and safety Proficiency Certificate from British Institute United Kingdom
Best player of the Year (Badminton)
Position Holder from primary till my last diploma