Professional Summary Goes Here
As the Director of Sales and Customer Care at TechnoBird since December 2010, I have been responsible for overseeing the sales and customer service departments. My primary focus has been on developing and implementing strategies to increase revenue and improve customer satisfaction. I have successfully led my team in achieving and exceeding sales targets year over year.
My key responsibilities include building and maintaining long-term relationships with customers, managing customer complaints, ensuring timely responses to customer inquiries, training and mentoring sales and customer service teams, and developing and executing sales plans.
I have also successfully implemented a customer feedback program that has proved instrumental in improving customer satisfaction and maintaining the company's reputation for excellent service. Through regular check-ins, I ensure that our clients are receiving the highest level of support and attention.
Overall, my adaptable management style and focus on customer satisfaction have helped us maintain a high level of customer loyalty and drive revenue growth.
MBA Degree
Did my F.Sc. with Pre-Engineering subjects. Courses taken:
Maths, Physics, Chemistry