As a Sr Supply Chain Executive at Dany Technologies, I have been responsible for overseeing procurement, production, and distribution processes to ensure the company meets its supply chain goals and objectives. My role involves collaborating with various internal and external stakeholders to plan, execute and monitor supply chain activities, maintaining inventory levels, and ensuring timely delivery of products to customers.
I am involved in identifying and implementing process improvements to enhance efficiency, reduce costs, and increase customer satisfaction. I am responsible for managing vendor relationships, negotiation of contracts, and monitoring supplier performance to ensure compliance with established standards. I have also implemented supply chain risk management measures to mitigate operational disruptions and minimize business continuity risks.
In addition, I have played an instrumental role in analyzing market trends and demand forecasting to develop procurement strategies that maximize profitability and support business growth. Overall, as a Sr Supply Chain Executive, my key responsibilities have been centered around ensuring efficient supply chain operations that support the overall success of the business.
Customer Support Executive Jun 2016-Present
DANY TECHNOLOGIES PVT. LTD
Responsibilities
Providing technical and non-technical support to customers
Maintain Complain record by using CRM
Daily report management on Excel
To manage inbound/outbound calls as per policy
To take updates from concerned department and resolve complains
Responsibilities
To manage e-commerce website order
To process online orders
To check updates from logistic company and meet the deadlines of order delivery
To maintain orders and resolve customer queries
To communicate with customers on call and online
To resolve complaints and provide support to customers
To process order forms and complains
Daily report management on Excel
To keep records of transaction detail
To entertain potential customers