Help System Design

Do you have the powerful Help systems for your products that can decrease the learning curve of your products?

TechnoBird specializes in the design and development of integrated user assistance - online help, electronic books, support websites and intranets, training support - anything you need to support users in learning to apply your products or services to performing their jobs.

We believe that assistance should be an integral part of the product or service you're creating - that it should be a planned aspect of not just the user interface but the functioning of the application right from the beginning of product development. Developing assistance that's integrated into the product results in subject matter, work, and product knowledge that's never more than a keystroke away. In fact, in many cases, we see to it that assistance is so well integrated that the user never has to ask for it.

Whether you're looking for assistance creating a prototype or start-to-finish development of your user assistance strategy, TechnoBird. promises close attention to the needs of your users and business goals, as well as superior crafted work.

• Embedded help and user assistance for software applications. We believe that user assistance should be an active part of the user interface and functioning of a software application. For this reason, we focus on developing forms of user assistance that are present but natural aspects of the software. We also believe that embedded assistance should support the user's performance in his or her job, not simply convey information about how the product works.

• Microsoft HTML Help and Microsoft Help 2.0 development. We're among the nation's leading developers of Microsoft Help systems. In fact, TechnoBird.

• Help for the Web. Help for the Web is that it has specific requirements that are quite different from their desktop counterparts. Online help for the Web and for weblications (web-based applications) must be highly customized, natural to the user (no Web user goes to help on purpose), and is often experimental in design - rather like the Web itself.

• Windows help (WinHelp) development. If it seems a little strange to be talking about "good old WinHelp" on the same page as embedded and HTML-based user assistance, think again. WinHelp is still a primary method for developing online help systems. We've been developing WinHelp since it was born, and we continue to support it as an important technology for creating online help, cue cards, tips, and similar types of user assistance.

• Step by step user's guides and courseware (hardcopy or PDF formats). Most users are expected to get up to speed on software products without traditional training. For this reason, we develop user's and training guides that walk the user step-by-step through the process of using your product. We also develop job aids, reference cards, and other sorts of materials.

For further information please don't hesitate to contact us at info@technobird.com