Introduction
RB Innovations is a centralized office used for the purpose of general order supply and medical equipment sales and Telemarketing (Call Center). The company
operates through an extensive work space for the call center agents with each one allotted a separate
work station for communication purposes. The company acts as a customer interaction center behaving
as a center point of the organization from which all the customer dealings are made.
Business Overview
The RB Innovations basically deals with the telemarketing of different products.All the sales are made
from its centralized office through internet communication. The company’s office is located in
Islamabad, Pakistan but its areas of operation are in both the local as well as international markets.
Interaction with the customers is made over a variety of media including telephone calls, email and
internet chats.