Afiniti, Islamabad, Pakistan
Afiniti, Islamabad, Pakistan
3/5

Afiniti, Islamabad, Pakistan

Industry: Information Technology and Services
Business Entity: Private Limited Company (Pvt. Ltd.)
Location: Islamabad, Islamabad Capital Territory, Pakistan
Established In: Feb 2007
No. of Employees: 1000

About Afiniti Pakistan

  • TRG ( The Resource Group) is a leading IT Company with its offices in UAE, UK, Philippines Senegal and US. In Pakistan we are operating in Islamabad, Karachi & Lahore.

    AFINITI's artificial intelligence technology enables call centers in leading enterprises to increase revenue, reduce costs, & enhance customer satisfaction.

    Founded in 2007, AFINITI is the only contact center technology that optimizes call outcomes by pairing agents with callers based on personality. Businesses using Afiniti technology benefit from higher quality interactions between customers and agents, providing a more customer-oriented experience generating profitable results.

    AFINITI uses big data pattern recognition technology to analyze agents’ and callers’ demographic and psychographic data. Then in real-time AFINITI determines the optimal customer and agent pairings that will enhance call outcome. Afiniti is complementary to and does not modify any existing or future call strategy, like skills-based routing. Afiniti typically takes 60 to 90 days to deploy, interfacing with existing telephony infrastructure to ensure the proper pairings succeed according to our clients’ objectives.

    Whatever your optimization objective Afiniti can help. Whether increasing sales conversion, optimizing collections, reducing handle time, improving customer retention and satisfaction, or enhancing tech support, Afiniti delivers precisely measurable results. Afiniti patented benchmarking process alternates Afiniti ON and OFF every 15 minutes with over 2000 cycles per month. As a result, the difference in performance when Afiniti is ON is precisely measurable, month after month, and is unaffected by any other ambient changes such as agent base, market competitiveness, or the economy. The ultimate benefit of Afiniti is measured in our clients’ improved business results.

    Afiniti offers both pay-for-performance and per-seat pricing models. In either case, Afiniti requires no up-front capital investment. We take care of setup and deployment; you see the results.

Jobs in Afiniti

Front Desk Officer
Islamabad, Pakistan
IT Support
Islamabad, Pakistan
C++ Developers
Islamabad, Pakistan
Deployment Engineer
Islamabad, Pakistan
Software Engineer/Architect
Islamabad, Pakistan
Full Stack Developer
Islamabad, Pakistan
Back End Engineer
Islamabad, Pakistan

Afiniti Operation Hours

Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
Closed
Sunday
Closed

Afiniti Reviews

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Outbound

   Feb 24, 2016
Full Time, Worked from Feb 4, 2015 to Apr 18, 2015 as Customer Support Executive
Recommend CEO:   
Recommend to friend:   
Company Future:   
Pros:
I work in trg from outbound campaign itz really good 9 to 5 job Sunday off any GOVT. holiday off but rules is very strict.....   
Cons:
I work in trg from outbound campaign itz really good 9 to 5 job Sunday off any GOVT. holiday off but rules is very strict.....   
Advice to Management:
I work in trg from outbound campaign itz really good 9 to 5 job Sunday off any GOVT. holiday off but rules is very strict.....   
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