SingleCall BPO, Rawalpindi, Pakistan

About SingleCall BPO Pakistan

• SingleCall BPO is an outbound call center, which works for USA based companies and their campaigns e.g. Solar, Auto Insurance, Mortgage etc.

  THE LEADING BPO IN REGION

  Most trustworthy company in BPO industry with half a decade experience.

  We are a leading business process firm that focuses on working with business owners, entrepreneurs, and professionals.

  What this means is that we invest the time to educate, organize, and prepare our clients for the inevitable technology and lead prospecting issues they face. With our local presence, you can count on a unique experience and personal service. With our national network, you have access to sophisticated resources. Together, we can help achieve BPO/Client-Services goals.

• Investing in people

  Investing in people providing them opportunities to grow

  Organizational Objectives

  SingleCallBPO considers projects that are shared with it as organizational goals and objectives that a client is trying to achieve. These goals can be cost reduction, having an off-shore/near-shore team for disaster recovery, ability to support global clients, or to off-load graveyard shift schedules etc.

  Single Point of Contact

  To convert each assignment into a success, SingleCall BPO assigns a dedicated Project Manager who is the single point of contact for the client. This assignment of single point of contact ensures that the entire process is managed professionally and tasks are executed and delivered on-time and within budget.

  Dedicated Resources

  SingleCallBPO believes that its team is the extension of client’s team and therefore it does not share resources between different client and projects. This allows SingleCallBPO to have a focused team whose objective is to achieve the goals set by the client. Continuous training and constant improvement enables the team to specialize in the task assigned to them.

  Understanding and mastering the tasks

  The dedicated model of resources enables the team to focus and specialize in clients business, processes, and tasks and when aligned with clear vision and goals set by SingleCallBPO the results achieved by the team are par excellence.

  Cost Savings

  The benefit of having clear objectives, dedicated resource model, specialization of tasks results in efficiencies which translate into lower cost of sharing projects, tasks and processes with

  SingleCallBPO.

  Knowledge of American Market

  SingleCallBPO management team is well experienced with extensive knowledge about consumer market. We are familiar with the insurance, solar, lead generation and appointment settings techniques. This knowledge of the local market and the ability to speak the same language and understand the needs and requirements of a client in face to face environment enables SingleCall BPO to create an atmosphere of open communication and trust.

• Quality, Commitment and Excellence

  Work Six Days – 9 Hours Daily

  Professional and cost-effective client engagement services. Advanced call center services for maximum productivity. Contact Center Reports are generated by SingleCallBPO to measure performance and to ensure that CSR’s are achieving/exceeding targets set by the Quality Team. Feedback is provided to individual CSR based on the information collected during call monitoring and scoring process. Collective feedback sessions/town hall meetings are conducted on a daily basis to discuss common errors or agent trends where CSR’s learn from one another’s experience. This cycle of training, monitoring, reporting and feedback results in continuous performance improvement that enables SingleCallBPO to provide excellent service to its clients.

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