Job Description
The target is to ensure Excellent Service Standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Skills :
Good interpersonal skills
Good knowledge of customer relations
Good conflict resolution skills
Ability to multitask
Ability to work in a team
Have good sense of judgment
Good managerial skills.
- Benefits
. Medical Insurance And Many Others .
- Shift Timing : 5 PM To 2AM , 9 PM To 5 AM
- Location : Gulshan e Iqbal, Karachi
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