First Call Solutions, Rawalpindi, Pakistan

About First Call Solutions Pakistan

• First call solutions is a telemarketing company working on various campaigns with great clients.

  First Call Solutions provides strategic support, placement of personnel with the expertise to deliver call center services such as inbound, outbound, customer service, concierge services, reservation and customer support services. We have highly competent people from our offices in Pakistan and the USA along with the latest technology to provide the best call center services (BPO) in the entire call center industry.

  Our Vision

  First Call Solutions will be your partner of choice in providing the best value to enable our customer’s long-term sustainable growth.

  Our Mission

  We leverage technology and implement best practices to provide a range of high quality and cost-efficient Information Technology Solutions from global locations enabling customers to achieve their business goals.

  INBOUND SERVICES

  We offer the flexibility and streamlining of Integrated Solutions for Inbound & Outbound Services, Customer Care, Order Taking, Virtual & Live Assistants, Reservations, etc. We help your business achieve customer loyalty, learn about your customers in each key management phase including customer interactions and presenting actionable data back to strategic decision makers in real time.

  OUTBOUND SERVICES

  We specialize in Outbound Telemarketing Services to optimize your sales and marketing. We offer solutions tailored specifically for your telemarketing campaign to generate more sales for your company. Our main goal is to provide your company with qualified and interested leads, appointments, live transfers and sales.

  TRANSCRIPTION SERVICES

  Documenting information available in any format such as from audio or video is known as transcription. In today’s fast paced world, there is a lot of information from all business verticals that need to be transcribed accurately and quickly. Companies do not have the time and resources to handle transcription services and this is where we come in so they can focus on their core operations.

  CONCIERGE/BPO SERVICES

  At FCS we pride ourselves in being able to facilitate experienced travel consultants to some of the world’s leading bespoke airport concierge service providers. Our concierge / travel consultants are available 24 hours 365 days to assist our partners on telephone, email and chat. FCS has the ability to provide a seamless training program to insure a team of concierge members that will be more than capable to handle your operational requirements.

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