Floor Supervisor
Aunzton Communications UK, Pakistan
Experience
< 1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bechlors
Total Vacancies
1 Job
Posted on
Mar 7, 2014
Last Date
Mar 31, 2014
Location(s)
Job Description
- Manage by walking around. Be visible to answer questions.
- Take calls that your agents can't handle and be available when an agent appears to need assistance.
- Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
- Motivate and encourage agents through positive communication and feedback
Being available to affect the entirety of the team's operations differentiates a supervisor from senior management. To effectively build call center culture, the supervisor is responsible for "on-the-floor" activities, and must be available to assist agents while they are "on-the-floor." Senior management has a role that involves less floor time
Job Specification
- should possess strong verbal & written communication skills
- Should be highly professional, energetic and success oriented
- Should demonstrate excellent analytical and interpersonal skills
- Should have sound management skills
Information Technology and Services - Islamabad, Pakistan