1. Staff the security control room and operate all the functions, to agreed levels, within it including CCTV, alarm and telephonic and radio systems, as well as the distribution of keys, recording details in the logbook as appropriate. 2.Direct patrolling supervisors/officers to attend incidents and help co-ordinate situations with the Supervisor. 3. Attend and pro-actively deal with any security-related incident, as directed by the control room operator, supervisor or other member of facilities management staff. 4. Record all incidents in the appropriate format and write concise and accurate incident reports as necessary. 5. Operate security-related and personal protective equipment following departmental procedures, ensuring the equipment is clean and stored correctly, reporting any faults to the supervisor. 6. Deal professionally with victims of crime and individuals in confrontational situations. It is expected that individuals committing crimes at the Company premises will be observed, detained or arrested at the officer’s discretion awaiting the arrival of the Police. 7. Undertake staff training as required and receive guidance and instruction from the supervisor when necessary. Help train new members of patrol staff in working at Security Services and complete assessment forms as required.
Excellent interpersonal communication skills. Excellent report writing skills.