Job Description
As a Customer Support Representative, you will play a crucial role in ensuring our customers receive outstanding support and assistance. You will primarily engage with customers via phone and live chat, addressing their inquiries, resolving issues, and providing product-related information. Your goal will be to ensure customer satisfaction, drive online sales generation, and maintain a positive brand image.
Job Specification
Provide exceptional customer support via phone and live chat channels, demonstrating a friendly and professional demeanor at all times.
Respond promptly to customer inquiries, addressing their questions, concerns, and technical issues effectively and efficiently.
Guide customers through troubleshooting processes, offering step-by-step instructions to resolve their problems.
Identify and escalate complex or unresolved issues to the appropriate departments for further assistance or investigation.
Utilize product knowledge and resources to provide accurate and up-to-date information to customers.
Assist customers in navigating our digital marketing platform, highlighting key features and benefits to drive online sales.
Keep detailed records of customer interactions, feedback, and transactions in our CRM system.
Collaborate closely with cross-functional teams, including Sales, Marketing, and Technical Support, to ensure a seamless customer experience.
Stay up-to-date with industry trends and developments to provide informed support and contribute to ongoing improvements in customer satisfaction.
Qualifications and Skills:
Previous experience in customer support or a related role, preferably in a phone and live chat environment.
Excellent verbal and written communication skills, with a strong command of the English language.
Empathetic and patient, with the ability to handle difficult customer situations professionally.
Familiarity with digital marketing concepts and online sales generation is highly desirable.
Strong problem-solving and analytical skills, with the ability to think quickly and offer effective solutions.
Proficient in using CRM systems and customer support tools.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
A proactive and self-motivated approach, with a strong attention to detail and a commitment to delivering exceptional customer service.
If you are passionate about customer satisfaction and eager to contribute to a dynamic and growing company, we would love to hear from you.
Please submit your resume and a cover letter highlighting your relevant experience and explaining why you would be a great fit for this position.
Note: This position may require occasional weekend or evening availability to provide support during peak periods.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
