Job Description
Riz Solutions is based in Islamabad/Rawalpindi and is hiring experienced Inbound Customer Service Representatives (CSRs) to work for a Taxi Company based in the United Kingdom.
Job responsibilities include:
Answering Inbound calls.
Taking the airport and local taxi bookings.
Booking over the phone, email or online and input data accurately into the software provided by the clients.
Providing a price quotation to the customers.
Responding to emails and live chat inquiries as required.
Deal with queries related to the company and bookings.
Create a positive brand image in front of the customers.
Respond to client inquiries promptly and professionally.
Liaise with clients, colleagues & drivers, and always working for the best interest of the company.
Dispatch and distribute jobs in time and according to the company's procedure.
Punctual, reliable and responsible as per shift requirements.
Organized execution of daily tasks assigned by the company.
Job Specification
Fluent English speaking and writing skills required. (Preferably British English)
A minimum of 01 years Call Center experience.
People with previous experience of a Taxi Cab Campaign will be preferred.
Excellent skills in Customer Management.
Decent know-how of Taxi booking software.
Ability to multi-task and problem solving approach.
Knows Taxi dispatching.
Shift timings are mostly night shifts and you are expected to work on a ROTA.
(Agent's shifts will range from 08-10 hours a day ; with overtime also available.)
Agents will be trained. Training session could be extended subject to Trainer feedback and evaluation.
*(Highly competitive remuneration will be offered as per your experience and abilities)*
