Job Description
Opportunities currently exist for service driven individuals with customer service and administrative experience. The CSR are often the first point of contact for our patients and provide a full range of support including assisting with patient enquiries, booking appointments and processing referrals.Responsibilities
- Providing exceptional service when dealing with patients at reception.
- Assisting with emergency queries, booking appointments, processing referrals and all related correspondence.
- Educating patients in regards to eligibility and fees.
- Contact patients with offers of appointment from wait list.
- Creating online records and assisting with data entry.
- Confirming appointments.
- Supporting internal and external stakeholders to finalize referral documentation.
Job Specification
Skills and experience required to be successful
- Exceptional customer services skills.
- Advanced computer skills and ability to pick up new technology.
- Well-developed interpersonal skills both written and verbal.
- High level of attention to detail and continuous quality assurance of data collected.
- Effective organization and time management skills and a flexible attitude.
- Ability to establish priorities, setting workloads, following through to meet deadlines.