Sales Support Officer Job in Pakistan
Directing Edge , Pakistan

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2 Years
15,000 - 20,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
1 Job
Posted on
Jun 2, 2014
Last Date
Jul 16, 2014

Job Description

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Advise on company information.
• Answer questions about warranties or terms of services.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of packages and promotions.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
.• Read from scripts.
• Handle changes in policies or renewals.

Job Specification

• Graduation, masters will be preferred
• Call Centre experience of 2 years
• Good Communication Skills
• Command on Executive English

Directing Edge

Information Technology and Services - Karachi, Pakistan