Job Description
Job Title: Operations Manager
Reporting to: Divisional Manager
Key Interface: Customers
Store Managers / Supervisors
Operations Management team
All Fashion
Division employees
Senior Management team (Fashion and JBG) External Business Contacts / Suppliers (as required) Operations Assistant Projects Team Merchandising Logistics HR IT Internal Audit Department Risk Control Brand Managers Finance Assistant Brand Managers Scope of the role:
A predominantly regionally based role that takes accountability for driving sales and profitability of a specific Country / Region through an existing (and expanding) store portfolio. Reviewing and monitoring the sales and stock performance of stores based in the region and proactively highlighting issues to the Brand Manager / Merchandising teams. A manager by influence that ensures stores based in their location deliver a consistent implementation of the Customer Service Proposition. The sphere of responsibility requires commercial decision making, the ability to operate across a number of differing Brands / priorities and a key focus on developing a unified team.
Job Specification
Scope of the role: A predominantly regionally based role that takes accountability for driving sales and profitability of a specific Country / Region through an existing (and expanding) store portfolio. Reviewing and monitoring the sales and stock performance of stores based in the region and proactively highlighting issues to the Brand Manager / Merchandising teams. A manager by influence that ensures stores based in their location deliver a consistent implementation of the Customer Service Proposition. The sphere of responsibility requires commercial decision making, the ability to operate across a number of differing Brands / priorities and a key focus on developing a unified team. Divisions to provide support to include.
Key Objectives:- Accountable for the achievement of the agreed annual Regional Business Plan
- Oversees the operation within a specific country / territory to ensure the smooth running of the Jawad Fashion Division
- Drive Area / Store Managers based within your region to meet and exceed agreed Business and Store level KPI’s
- Supports the Brand Manager to recruitment and develop Store Managers to support future promotion (succession) opportunities across the Fashion Division
- Accountable for ensuring store team vacancies are filled.
- Accountable for monitoring the geographical coverage of stores and ensuring necessary action is taken to address any staff availability issues.
- Accountable for ensuring all employees are aware of and adhere to Jawad Policies and Procedures.
Accountabilities and Responsibilities: 1. Ensuring you are focused upon delivering Sales and Profit
- Contribute and influence the annual sales plan for each Brand / Store level based in the region
- Responsible for ensuring the brands / stores based in the region are delivering the sales according to the set (regional) business plans
- Review regional P&L on a monthly basis to maximise profitability and highlight any exceptions / influence the relevant managers and functions to take appropriate action
- Ensure Store Managers within the region fully understand their store’s P&L and are aware how to control any store level controllable costs.
- Works in conjunction with HR / PROs regarding employee related documentation.
- Monitor and review all store related controllable expenses (authorised by the store manager) and approve any exceptional store spend, in conjunction with the Brand Manager.
- Coach Store managers to be confident in understanding and communicating sales figures, P&L, best and worst sellers etc. and the reasons for this.
- Accountable for ensuring regional overheads remain within agreed budgets
- Submit your travel plans as part of the business planning process and ensure visits take place according to approved travel plans
- Conduct daily and / or weekly updates and trading meetings with all Area / Store Managers
- Contribute to the seasonal range performance evaluation for each Brand within the region and submit to the Brand Manager / Divisional Manager
- Approve all write offs on a monthly basis and ensure the back office updates the relevant records