Customer Relationship Manager
Elegant Menswear, Pakistan

Experience
5 Years
Salary
30,000 - 35,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Graduation Preferably Masters
Total Vacancies
1 Job
Posted on
Jul 24, 2014
Last Date
Aug 9, 2014
Location(s)

Job Description

To provide and promote a professional, high quality, front line customer focused telephone, email and mailing service to all customers. Pro actively seek to identify customer needs and effective at response and referring leads to the appropriate channels for follow-up

To take ownership and responsibility for all inquiries presented to the Customer Relationship department, identify customer needs, and utilizing appropriate questioning and listening skills to identify and offer appropriate solutions.

Please post your CV here online . Please note that ONLY CV's through online panel. Personal Visits & Phone Calls for Interviews are NOT encouraged and will NOT entertained in any circumstances! Female candidates are encouraged to apply .

Job Specification

1) To execute and maintain customer services operations such as:-
  • To obtain and verification of Customer information
  • To educate about loyalty and other promotions
  • Processing and dispatch of club cards
  • Follow up for the activations of club cards
  • Responding inquiries regarding club card and active promotions
  • Marketing campaigns
  • Customer Invitations
  • Customer Complaints and Suggestions
2) To liaison and arrange corporate meetings for Marketing Head
3) To conduct research on latest trends and update summary to Marketing Head
4) communicating with target audiences and managing customer relationships
5) liaising with designers and printers
6) Organizing photo shoots
7) arranging for the effective distribution of marketing materials
8) maintaining and updating customer databases
9) conducting market research such as customer questionnaires and focus groups
10) contributing to, and developing, marketing plans and strategies
11) managing the publication of all publicity material to maximize brand promotion
12) Creating and developing new innovative ways to communicate the company message to their existing customers
13) Supporting the marketing head in day to day marketing activities
14) Plan, develop and deliver campaigns as agreed within timescales
15) To execute all outbound activities in line with team objectives
16) To regularly conduct customer services surveys as per requirements
17) To develop promotional opportunities and ideas from conception through to delivery

Job Rewards and Benefits

Elegant Menswear

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