Job Description
- Attracts potential customers by answering product and service questions; suggesting information about other products and services. ·
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolve.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information. ·
- Contributes to team effort by accomplishing related results as needed. ·
- Improving the overall customer relationship, delivering reliable administrative support and customer service. ·
- Acknowledging customers promptly and treating them in a courteous manner finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information ·
- Maintaining a strong working knowledge of client portfolios / products with the company
- Resolving customers’ queries within agreed authority. ·
- Producing file notes after any client meetings, summarizing any additional actions required, including follow-up contributing to the development of new products and services, based on customer feedback.
- Compliance with legal requirements, organizational policies and professional code
Job Specification
Strong Written and verbal communication skills.
Customer Service / Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Resolving Conflict, Analyzing Information , Multi-tasking