Job Description
Role and Responsibilities Primary Responsibility:
Support the Regional Manager and relevant Country Managers by providing a complete HR service to meet local needs and embed centrally driven policies, practices, initiatives. Ensure smooth running of all HR Operations and HR Administrative duties with the support of one or more team members and overseas / supports the HR function in. Contributes to the strategic direction of HR by sharing a regional perspective. Fulfills the HR Manager role, and provides line management guidance and support to other HR BPs for rest of the region
Country HR Manage Role specifics:· Manage and control the HR policies and procedures.· Ensure the policies are in compliance with the local legal requirements as well as corporate direction · Implement and enforce HR operation policies and procedures · Implement the performance management process and develop/implement a system to support it· Work with the central L&D team to ensuring ongoing development of employees· Ensure the payroll and HR reports are completed on time · Ensure the HR records are maintained and updated· Report and publish HR dashboard reports headcount, leave/attendance, exit, etc.· Manage employee relations and the disciplinary and grievance process· Point of contact to all employees for issues and concerns related to Medical Insurance Benefits· Work with the central Recruitment team to ensure the right people in place at the right time· Work with the central Comp and Bens structure to ensure compliance to salary and grading structures and other compensation and benefits requirements
Snapshot of tasks:· Management of manpower budget and appropriate recruitment · Mobilization and induction of new employees · Terminations and resignations · Promotions and transfers· Payroll· Salary, compensation and benefits study · Addressing Performance issues · Advise department heads on HR issues and local laws · Arrange training and monitor training data, provide feedback· Staff welfare and counseling, conflict resolution · Policies and procedures · Implement/Execute performance appraisal cycles· HR Systems · Ensure job descriptions are up to date and accurate· Organizing staff events (annual party, team building etc.) · Records and Employee data management
Job Specification
Qualifications, Experience and Education Requirements · Bachelor or above degree, major in Human Resources Management or related discipline.· Minimum 8-11 years working experience in Human Resources function.· Well versed in labor law as well as HR related regulations.· High degree of proficiency in MS Office functions and experience in using HRIS will be of advantage.· Experience in developing and implementing Performance Appraisal Systems. Mandatory Skills · Fluency in written and spoken English.· Effective People Management skills for interaction with clients, visitors and fellow staff members.· Some experience in Strategic HR roles Creating job descriptions, managing compensation study.· Discretion and Integrity· Attention to detail at all times· Good timekeeper· Flexibility in working hours · Self-starter with ability to work on own initiative · Good listener Preferred Skills · Ability to lead a team· Negotiation skills· Project management skills / experience· Generalist HR experience will be preferred· Advisory skills· Previous customer service industry (retail, hospitality) experience