• Responsible for performing specific work activities/tasks that are planned or assigned. • Maintain monitoring tools and reporting that will increase the reliable functionality and uptime for services supported by ITS • Configure and maintain corporate monitoring applications • Required to exercise independent judgement and discretion in resolving enterprise issues • Escalate and track problems reported to all technical services teams via ticketing system (SDE) • Good level of understanding of network technologies, including routers, switches, and distributed applications systems running on MS operating systems • Develop and maintain processes to provide statistics on network performance • Create processes to effectively escalate and track problems as they occur • Work closely with all technical teams to implement strategies that will increase reliability and uptime for services supported by the enterprise • Working knowledge of MS Windows family of operating systems • Ability to work flexible schedule (nights/weekends/holidays) • Must be Multi-tasked oriented • Ablility to work under pressure • Ability to work in a 24/7 operation
Job Specification
• Excellent written and verbal communication skills - must be able to communicate with our US staff A+ and Microsoft Windows Server certifications will be required