Job Description
Call center agents must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry. They must be able to learn quickly so they can acquire the product knowledge to answer customers’ questions accurately. They must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.
Job Specification
We need call center agent with following skill set: ·
Excellent oral and written communication and interpersonal skills
· Professional and courteous demeanor
· Ability to multi-task in a fast-paced, high-volume environment
· Excellent problem-resolution skills
· Strong systems skills
· Ability to learn, retain and apply large amounts of product, procedure, policy and system information
· Ability to meet established productivity, effectiveness, training, sales (if applicable) and quality goals
· Ability to work in a highly-structured environment take scheduled lunches and breaks
· Ability to accept and incorporate constructive feedback to improve performance
· Flexibility in responding to change or business needs
· Ability to accommodate non-traditional work schedules
· Patience
· Willingness to help peers
· Excellent attendance and punctuality
· Good team player
· Self-starter While it's not a requirement, it's also an asset for a candidate to like people and enjoy helping them