Customer Support Manager

Develop or update customer service policies and procedures.
Managing customer expectations.
Handling more complex inquiries and complaints.
Making sure accurate records are kept of communications with customers
Analyzing key management information to see how well customers are being served
Helping to recruit, train and conducting performance reviews of new staff

2-4 years managerial experience in highly dynamic environment.
High conversational level in communication (English).
Team building and Result oriented.