System Monitor Administrator
AJOS Pvt. Ltd., Pakistan

• Perform desk-side support service per Client’s predefined/location specific service process
• Manage workflow and service request through Client’s call ticketing system
• Software installation, configuration, and troubleshooting for end users
• Hardware and Software upgrades
• Performance of IT support duties as defined by the appropriate I.T Support team leader
• Network printer installation/configuration
• General Desktop Support/Project Coordination/Move activities
• High level of customer focus and strong customer support commitment
• Work with other support groups and vendors to provide seamless support to customers
• Work with 2nd level support group to assist with application design/development/upgrade testing and implementation.

• Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft 7, XP and MS office applications, network configuration.
• Working knowledge of remote access Remote Desktop, VNC and Virtual Private Network
• Experience using administrative tools and working knowledge of DNS, DHCP and TCP/IP
• Experience working in a wireless network environment
• Working knowledge of troubleshooting ticketing systems such as Remedy

Job Rewards and Benefits