Service Quality Officer
Career Consultants Inc, Pakistan

Focus on service quality through introduction of dedicated resources to implement SQ standards and monitor SQ benchmarks / IQMs and conduct Customer surveys, mystery shopping and trainings. · Conduct monthly branch visits in order to monitor the service quality parameters ·
Review front and back-end processes to improve TAT, productivity and service quality for both external and internal customers.·
Regularly communicate with Manager SQ Improvement on different SQ issues.
Willing to travel

MBA (Marketing) from HEC recognized University ·
Minimum 1-2 Years of Banking Experience in Service quality department·
Customer oriented with strong analytical & communication skills·
Command on MS Office especially MS Excel & PowerPoint·
Well versed with tools, concept and methodology of quality management·
Willing to travel