- Perform deskside support service per Client’s predefined/location specific service process
- Manage workflow and service request through Client’s call ticketing system
- Software installation, configuration, and troubleshooting for end users
- Hardware and Software upgrades
- Performance of IT support duties as defined by the appropriate I.T Support team leader
Network printer installation/configuration
General Desktop Support/Project Coordination/Move activities
High level of customer focus and strong customer support commitment
Work with other support groups and vendors to provide seamless support to customers
Work with 2nd level support group to assist with application design/development/upgrade testing and implementation