System Support Engineer - Level 1
Sybrid (Pvt) Ltd - A Lakson Group Company, Pakistan
Experience
2 Years
Salary
20,000 - 25,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachleors Degress in IT
Total Vacancies
2 Jobs
Posted on
Dec 9, 2014
Last Date
Dec 31, 2014
Location(s)
Job Description
- Perform deskside support service per Client’s predefined/location specific service process
- Manage workflow and service request through Client’s call ticketing system
- Software installation, configuration, and troubleshooting for end users
- Hardware and Software upgrades
- Performance of IT support duties as defined by the appropriate I.T Support team leader
General Desktop Support/Project Coordination/Move activities
High level of customer focus and strong customer support commitment
Work with other support groups and vendors to provide seamless support to customers
Work with 2nd level support group to assist with application design/development/upgrade testing and implementation
Job Specification
- Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft 7, XP and MS office applications, network configuration
- Working knowledge of remote access Remote Desktop, VNC and Virtual Private Network
- Experience using administrative tools and working knowledge of DNS, DHCP and TCP/IP
- Experience working in a wireless network environment
- Working knowledge of troubleshooting ticketing systems such as Remedy
Job Rewards and Benefits
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