QA Associate
Span Bpo, Pakistan
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
ANY
Total Vacancies
3 Jobs
Posted on
Dec 21, 2014
Last Date
Jan 21, 2015
Location(s)
Job Description
- Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to telemarketing service representatives on new products.
- Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
- Provides feedback to telemarketers by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions.
- Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.
- Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
Job Specification
- Listening, Internal Communications, Customer Service, Performance Management, Teamwork, Quality Management
- Supervision, Motivation for Sales, Telemarketing , Telephone Sales, Product Knowledge
- Must be having strong communication skills
- Available in working at night shift (9pm - 6am)
- International call center experience candidates will be preffered
- Fixed salary package will be given in between (15000 - 20000)
Outsourcing/Offshoring - Rawalpindi, Pakistan