QA Associate

QA Associate
Span Bpo, Pakistan

Experience
1 Year
Salary
15,000 - 20,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
ANY
Total Vacancies
3 Jobs
Posted on
Dec 21, 2014
Last Date
Jan 21, 2015
Location(s)

Job Description

  • Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to telemarketing service representatives on new products.
  • Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
  • Provides feedback to telemarketers by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions.
  • Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.
  • Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.

Job Specification

  • Listening, Internal Communications, Customer Service, Performance Management, Teamwork, Quality Management
  • Supervision, Motivation for Sales, Telemarketing , Telephone Sales, Product Knowledge
  • Must be having strong communication skills
  • Available in working at night shift (9pm - 6am)
  • International call center experience candidates will be preffered
  • Fixed salary package will be given in between (15000 - 20000)

Job Rewards and Benefits

Span Bpo

Outsourcing/Offshoring - Rawalpindi, Pakistan
© Copyright 2004-2024 Mustakbil.com All Right Reserved.