Processing Or Customer Care Manager
hHELIOS, Pakistan

Deal directly with customers either by telephone, electronically or face to face.
Respond promptly & thoroughly to customer inquiries.
Handle and resolve customer complaints ·
Obtain and evaluate all relevant information to handle service inquiries.
Keep customer up to date about their processes
Communicate and coordinate with internal departments Follow up on customer interactions
Provide feedback on the efficiency of the customer service.
Monitor Client's various university, visa and other processes.
Lead and Manage processing department. improve and enhance current processes.

Excellent English writing & speaking skills
Good command of Microsoft office
Interpersonal skills
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Data collection
Customer service orientation
Adaptability Initiative
Stress tolerance