Job Description
1. Prepare and maintain scorecard data and develop strategy to enhance the motivation at work;
2. Check and identify accounts that are likely to become a bad debt or zero balance account and contact the clients to retain them;
3. Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units for purpose of enhancing the quality of service;
4. Provide assistance in relation to classifying the efficiency level at work, determining sale space and developing the qualification of units;
5. Ensure clients' demands to be satisfied;
6. Conduct reviews on accounts on regular basis to evaluate clients' demands and usage of account; determine types of services/products and prices/fees satisfying the clients' needs as well as the organization's objectives;
7. Conduct assessments of clients' credibility and perform billing duties at their requests;
Job Specification
1. Conduct weekly review of promotional activities to enhance the motivation and identify development potential to maximize the profit of the organization and clients' satisfaction;
2. Receive and answer calls from the clients or client service units in relation to the clients' requests or questions;
3. Answer the clients' questions and ensure their problems are resolved; conduct follow-up tasks;
4 Prepare and make report on market analysis, competitor analysis and market trends;
5. Develop and maintain a well-coordinated internal relationship with key decision makers within the organization